NETHERLANDS € 80,- / order - Includes tracking and insurance up to €250,-
PARTS OF EUROPE* € 150,- / order - Includes tracking and insurance up to €250,-
EVERYWHERE ELSE € 300,- / order - Includes tracking and insurance up to €300,-
All free shipping is calculated on the total order price after discounts and excluding VAT. *: European Countries included: Austria, Belgium, Denmark, France, Germany, Ireland, Luxembourg, Monaco, Sweden, United Kingdom (as long as Brexit hasn't happened).
How much does shipping cost? Shipping is calculated by the total weight of your order and the location your order is shipped to. You can calculate your shipping costs before checkout on your Cart Page (the shipping calculator becomes visible when there are items in your cart).
What is vacuum sealed shipping? We offer an uninsured, untracked shipping option for smaller orders (up to 200 grams) that will be sent out vacuum sealed. This means your yarn / fibers will arrive in a flat envelope with all air sucked out.
I don't see the vacuum sealed option for my country... If you don't see the uninsured shipping option when you're checking out that means that shipping it insured is actually the cheapest option. Especially our customers in Europe will notice this, since we're Amsterdam based and ship via DPD to most European countries.
Do you combine orders? No, we do not combine separate orders.
What are your dispatch days? We ship once per week on Tuesday. Orders that are placed BEFORE 11 AM CET will be included in this.
How long does it take my order to arrive? Average Delivery Time: Netherlands: 2 - 5 working days Europe: 1 - 2 weeks North America: 2 - 4 weeks Asia & Australia: 3 - 6 weeks No rights can be derived from these estimates. Depending on the shipping company, time of year and other shenanigans like strikes, floods, and zombie apocalypses, your order may arrive sooner or later.
Can you track my order for me? Tracked shipping: you have gotten a tracking number by email. If you think something has gone wrong, contact us and we'll look into it.
If you have opted for untracked shipping (vacuum sealed), we do not check where your order is in the shipping chain.