SHIPPING COSTS

FREE SHIPPING

Dutch orders over €80,-
Worldwide orders over €200,-

International letterbox orders up to 200 grams can be sent vacuum sealed to keep shipping low. Soon as your order arrives, I advise you to unseal the item and store as you prefer. Non vacuumed shipping is possible, please check your shipping options upon checkout.

THE NETHERLANDS

Vacuum (tracked): €5,-

Parcel (tracked): €7,50
Tracked & Insured*: €10,-

EUROPE

Vacuum (untracked): €8,-
Parcel (tracked): €12,-
Tracked & Insured*: €18
,-

WORLDWIDE

Vacuum (untracked): €8,-
Parcel (tracked): €18,-
Tracked & Insured*: €25,-

* Insured up to €500,-
Free Shipping includes a tracking number, it does not include insurance.
Separate orders will not be combined.

Orders are shipped on Tuesday and Thursday.

 

RETURN POLICIES

Please only return an order after contacting us, so we can initiate the proper return policies.
  1. If you want to cancel or return an item, for whatever reason, contact us through the contact form and we will start the return procedure;
  2. You may return the item(s) within 14 days of delivery for a refund, shop credit or an exchange (please let us know which of these you would like, exchanges are only possible for in stock items);
  3. Send the items back to us. Shipping cost for return orders are the customers responsibility;
  4. Once we receive the items we will process your refund or exchange within several business days.

Items that can not be returned:

  • Custom made items;
  • Sale items;
  • Digital items;
  • Yarn club subscriptions.
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