Shipping & Returns

FREE SHIPPING*

Dutch orders over €90,- with discount code FREESHIPPINGNL
Worldwide orders over €300,- with discount code FREESHIPPINGWW

Shipping options are calculated by the total weight of your order and the location your order is shipped to. You can calculate your shipping costs on your Cart Page (the shipping calculator becomes visible when there are items in your cart).

We offer an uninsured, untracked shipping option for smaller orders (up to 300 grams) that will be send out vacuum sealed. We advise you to always go for an insured option. In the end, that's the only way you will get you your money back in the unlikely case your parcel does escape.

If you don't see the uninsured shipping option when you're checking out that means that shipping it insured is actually the cheapest option. Especially our customers in Europe will notice this (since we're Amsterdam based and ship via DPD to most European countries).

Due to the volume of orders, we do not combine separate orders (make sure you've thrown everything into that cart before you check out).

We ship once per week on Tuesday.

* Free Shipping includes a tracking number and insurance up to €200,- Some items are excluded from Free Shipping. These items will have this stated in their description and in general it applies to pre-order and club subscription items.


 


 

RETURN POLICIES

Please only return an order after contacting us, so we can initiate the proper return policies.
  1. If you want to cancel or return an item, for whatever reason, contact us through the contact form and we will start the return procedure;
  2. You may return the item(s) within 14 days of delivery for a refund, shop credit or an exchange. Returns are only accepted if the items are unused (ie: uncaked yarn!);
  3. Send the items back to us. Shipping cost for return orders are the customers responsibility;
  4. Once we receive the items we will process your refund or exchange within several business days.

      Items that can not be returned:

      • Custom made items;
      • Sale items;
      • Digital items;
      • Yarn club subscriptions.