Shipping to the United Kingdom resumed for orders over 160 EUR (click for more info)

refund policy

In the case of a returned item:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 days.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@undercoverotter.com

Sale items:
Only regular priced items may be refunded, sale items will not be refunded.

Lost in shipping:
Only orders that are sent with an INSURED shipping method will be refunded or replaced in case your order goes missing during shipping. 

If you opt for uninsured shipping, you accept that you are not eligible for a refund or replacement item.
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