Frequently Asked Questions
If your question isn't answered in the list below, please contact us.
Care for your yarn & fibers
We advise you to hand wash items made with our yarn or fibers with lukewarm to cold water and a mild detergent made specifically for vulnerable fabrics (ie: wool wash). Drain excess water from the item and lay flat to dry on a towel.
How do I use the Needle Nest?
Designed to store DPN's, circular needles and crochet hooks up to 15 cm. The Needle Nest will keep your needles and stitches safe while you're out and about. No more dropped stitches or needles poking through your bag!
Using the Needle Nest with DPN's:
Distribute the stitches to the center of your DPN's and open up the snaps on the Nest. Pop in the DPN's and let the end of your project poke out of the Nest. Close the snaps so your DPN's and stitches are secured.
Using the Needle Nest with Circular Needles:
Slide your stitches to the center of the cable and place the needle tips in the Nest facing each other. For extra security loop the cable around the snaps before closing the Nest and locking your needles in place
Can I place a wholesale order?
At the moment we do not take wholesale orders. If you want to stay updated about when we open up wholesale slots, please fill in the form on the Wholesale page.
I want to design a pattern with your yarn, is that possible?
Yes it is! We love designers and participate in collaborations whenever we can. We also offer a discount for designers that regularly use our yarn in their designs.If you want to use our yarn in your designs, please contact us and we will provide you with further details on collaboration and discounts!
Do you ship to my country?
We can ship to any address in the world and ship our items on a daily base. For non-custom orders you can expect your package to be sent out within 48 hours of placing your order. You will always receive a shipping confirmation.If your order is a custom made item, it will take a bit longer. We will keep you informed and discuss the shipping dates.
What form of payment do you accept?
We accept PayPal, credit and debit cards, iDeal, and other international payment methods. When we're on markets, fairs and festivals we accept both cash and card payments, with a preference for cards.
What about taxes?
All prices are including 21% VAT, additional (import) tax is to be paid by the buyer.
Can I cancel or return my order?
If you want to either cancel or return an item, for whatever reason, contact us through the contact form. You may return the item(s) within 14 days of delivery for a refund or exchange (the cost of sending the items back to us have to be paid by the customer). Once we receive the items we will process your refund or exchange within several business days.
Custom made items, sale items and digital items can not be cancelled or returned. All sales on those are final.
What languages do you speak?
We are bilingual and speak English and Dutch. Feel free to communicate in either of those languages. We can decipher a bit of German and French. Though we won't insult the languages by attempting to write them.
What is a Rolag?
A rolag is created by carding the fiber using handcards and then by gently rolling the fiber off the cards or blending board. Rolags are an easy way to prep your fibers before spinning and will create a woolen yarn.Rolags are made by hand, which means every single one of them is unique. If you've gotten a certain colorway from us in the past, we can try and recreate it by approximation, exact matches are impossible.
Are your colorways/fiber blends/rolags/batts always the same?
With hand dyed yarn, it's near impossible to ensure 100% identical skeins, batts or other products. They even differ within the same dye bath or fro the same carding session.
If you want a uniform result with the end product you are making, with knitting, crochet and weaving, altenrate skeins once every 2 - 3 rows. If using fiber, you can mix and match some of the fibers as you go when spinning or felting.
If you are looking for a larger quantity than listed on our site (for instance when making a sweater), please contact us for a custom order.
What types of dye do you use?
The dye we use for our products varies per color. Mostly we use acid-dye, fiber reactive colors, mixed with agents to solidify the color retention of the fibers. We also try out some natural methods from time to time. All yarn and fibers have been thoroughly cleaned, yet they might bleed a little on first wash.
Are your products animal and environment friendly?
All the yarn and fiber we use is sourced from non mulesing breeders. We buy locally (which means within the EU) from mills, shepherds and small wholesales businesses that have a transparant way of keeping their animals. Meaning that they treat the animals well, take care of the environment around them and are a treat to deal with.
When dyeing we strive to work efficiently with water, reuse as much as we can, combine dyebaths and we neutralize the dyebaths before we dispose of them.
Fully biological yarn or fibers are near impossible to create when running a small company like we do. Health issues have to be prevented in all animals that are kept in flocks. Yes, the sheep, alpaca's and other animals will be inoculated and have probably seen a vet in their life (or well, I hope they get to a great old age without having to visit one, but you know what I mean).
There is a knot in my skein!
Yarn doesn't come in an endless supply of length. At the mill they tie or fuse lengths together before they get sent out in cones. We then transform these cones (of around 3000 meters) into 100 gram skeins. Every skein goes through about 4 different stages at which we filter out skeins we don't feel represent our brand as best as possible. We do our best but we can't guarantee that your yarn will not have knots or fuse joins.
Does your yarn bleed?
TLDR: Mild bleeding is common in all hand dyed yarn and if you have a skein with a ridiculously bright color, or speckles, play it safe by rinsing the skein in lukewarm water and some wool wash (a small amount of dish washing liquid works too) and let it dry. If you are in doubt about bleeding, or if you are pairing high contrast colors (neon green with solid white for instance), pick the safe route and give the skein a rinse before you cake it up.
The Science of Dye & Mythical Vinegar
For dye to stick to fibers you need heat + acid. Some mild bleeding is natural and should not influence your skein as long as you rinse it in cold water. I'd also like to clear up the faulty rumor that soaking your hand dyed yarn in vinegar will help. It will not.
Acid dye needs HEAT + ACID to set. So unless you are tossing that vinegar laced skein in a microwave, crockpot or pan for an hour, soaking in vinegar will not make a difference in bleeding. This myth has been going around for ages and it's time to debunk that sucker.
Our dye & rinse method
We simmer most of our colorways in a submersion technique, especially the semi-solids are made this way. Every dye batch consists of a few layers going over the yarn. This means that the total dye time of a single skein can be up to 4 hours(!) if the colorway needs it. The yarn is simmered to the required temperature and we let the skeins cool naturally overnight to keep the yarn soft and plush.
After the dye process and cooling every skein goes through a rinse cycle. That cycle ends after the water that comes from the yarn is clear. The rinse cycle differs per colorway, yarn base, and fiber blend. While one colorway may be clear after just 1 or 2 cycles, others may need 4 or 5. If you've ever dyed hair, you know the mantra: rinse til the water runs clear.
Dyeing yarn is a chemical process and despite thorough rinsing, there is always the chance of mild bleeding. There are a multitude of reasons yarn can bleed and some of the (bright*) colorways may bleed because of their chemical makeup. To use the hair example again: You know how it always seems that when you wash your hair a few days after dyeing it, it feels as if there is more dye coming out then when you initially dyed it? That's what happens when colors bleed normally and it should be gone by 1, maybe 2 rinses.
The other case of bleeding in yarn is when it's a speckle colorway. Yeah, #specklesaresohotrightnow. I know and use them in our yarn too because those little dollops of color are just too awesome! Because of the speckle method I use there are superficial color crystals that will be laying on top of the yarn while the color is setting. After setting (which takes about an hour per speckle skein) we take the skein and rinse it thoroughly, usually under a running shower head to blast all the leftover dye crystals away. Acid dye is very concentrated however and a single crystal that stays behind may cause the yarn to bleed.
What to do if yarn keeps bleeding like a sorority girl on Halloween night?
Excessive bleeding that occurs in the yarn is usually a case of not having the right combination of heat and acid, thus resulting in the dye not 'setting' properly. It can happen that one of the skeins dodges the rinse cycle bullet or the dye isn't set properly.
One option is to re-set the colors yourself. Re-setting dye on yarn is done the same way as setting it: take a pan and pour a cup of white vinegar (or 2 tablespoons of citric acid powder) in it. Fill the pan halfway with water. Dunk the skein in the water. Simmer the pan (don't boil it!) and leave to simmer for about an hour. Let the skein cool on itself. The next day rinse it out and hang to dry.
The other option is contacting us and exchanging your skein.
Synthrapol is an industrial strength, pH neutral, liquid detergent used as a prewash and afterwash for dyed or painted fabrics and fibers. Synthrapol has the unique property of keeping loose dye suspended during washing, thus preventing back staining while aiding in the removal of excess color. If you want to make sure with your hand dyed yarn that you keep all the loose pigments away from each other, you could invest in a bottle of Synthrapol. The larger craft stores (Michaels, JoAnn), some fabric and quilting stores, online retailers (Amazon) and dye sellers (Jacquard) carry Synthrapol.
* Colorways that need extra care: Slumber Party, Screaming Satsuma, Killer Tomatoes, Toxie, Diabolique and Your Mother Darns Socks in Hell. See a pattern? Yup, it's the neon bright colors that are prone to bleeding due to their chemical make up.